We are the largest commercial expediter of military records, retrieving more records per week than all of our competitors combined. It is very rare that we cannot locate a record. One of our competitors advertises a Money Back Guarantee if they cannot locate your record within 7 days. However, not all records are at the National Personnel Records Center (NPRC) in St. Louis. We have researchers at numerous facilities nationwide. We even go to the unit level, if necessary, to retrieve a record. And, when we determine that a DD214 was lost by the NPRC or military branch (more common than you would think) or never created in the first place (ditto), we will assist you in the administrative process to have your record re-created. Will our competitors do the necessary work to acquire your DD214 after they have given you a refund? Unlikely. Ultimately, which would you prefer, your money back or your record? Your record can be at located at any one or more of more than a hundred Federal and State records repositories. However, your Official Military Personnel File will be filed at a specific repository based on your service branch and date of separation. If we locate your OMPF and no separation document can be found within it, we cannot retrieve a document which is not in your chart. Nor can we guess as to why it is not there. Nor can we create an official document. In this case, we will advise you on the method that you are required by law to use in order to have your DD214 administratively re-created. It is even more rare that we cannot locate any record whatsoever for a client. In brief, we actually exert more time, effort and expense in attempting to locate records which are not where they should be, or that are missing key documents – than we use in standard requests where the record is easily found and it contains the requested documents. So, unfortunately, a refund is not possible. There is, however, one exception: if your record exists and you can acquire your record but we couldn’t, we do GUARANTEE that “No one can get you your military record faster!” See how our guarantee works, FAQ No. 6, above.