The ever-growing problem of unsolicited and unwanted commercial emails has caused many web mail services (i.e. Gmail, Yahoo, Hotmail, etc.) and email applications (i.e. Outlook 2003/2007, Mozilla Thunderbird, etc.) to take measures to automatically filter bulk emails. Unfortunately, these filters end up blocking many legitimate newsletters and emails in addition to spam. Our client notices and case updates are not immune, and so these filters may incorrectly block our mailings, preventing the email you want to receive from us, from ever reaching your inbox. Your “whitelist” is your indication to your service provider or email application that you wish to receive email from certain specified sources. The method to whitelist us will vary by your Internet Service Provider and the program you use for your email. The most common way to whitelist an address is to add our return email address to your address book, white list, or safe list. There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application or your ISP’s instructions. They should have instructions on how to whitelist an address there. You can find How-To-Whitelist instructions for the most popular internet service providers and email applications here: http://www.aweber.com/blog/how-to-whitelist-us Simply use our domain touchstoneresearchgroup.com If your company uses a commercial spam blocker, they will provide details on how to whitelist important email senders. One such service is Barracuda. Their whitelist instructions can be found at: https://campus.barracuda.com/product/emailsecuritygateway/doc/93197312/allow-list-and-block-list/ We recommend that you take this simple step to help ensure that our mailings actually reach you. Even if you are currently receiving our mailings, we still advise you to follow this recommendation – to whitelist our return address – as a way to prevent future problems.