Usernames and passwords are cASe SensITIve, a mix of BIG and small letters that must match exactly. A Copy and Paste will usually correct any error. Your username is your e-mail address including the @domain.com part, all lower case. If you’ve forgotten your password, you can use the forgotten password feature and our system will send you a new password. In order to download your record, go to: https://touchstoneresearchgroup.com/catalog/login.php Log into your account. At Previous Orders, click View order. On your Invoice page, you’ll see a section Download Links. Click Your Separation Documents, and your record should open on your computer. The document is a PDF file and requires Adobe Reader. Adobe Reader is usually preloaded on almost all computers. If your computer does not have Adobe Reader, that software is free on the Internet and can be acquired at: http://get.adobe.com/reader/ Once opened, click first the Disk icon at the top of the page to Save the image to your computer (remember where on your computer you save the PDF file), AND then click the Printer icon to print out a hard copy. If you receive an error along the lines: the file is damaged and irreparable, you are most likely using an older version of Adobe Reader and should upgrade. See the Adobe Reader link above. If all else fails, we can fax you a copy and, of course, you can expect your hardcopy shipment soon.