Our processing day cutoff for all requests is 10 am Eastern. Requests received before that time will be assigned to a researcher and submitted to the appropriate records facility that day. When you order our Same Day, Next Day, Three or Seven Day service, that is the time in which you are allowing us to submit your request. You should add any facility delay to our time in order to determine approximately when your record download will be available, and add further your shipping method’s time to determine when you’ll receive your hardcopies. For example, here’s the optimal delivery: you order Same Day Service, we receive your Request Form before 10 am Eastern, and your record is at a digital records facility (where the facility will make your record available to us within hours), you’ll have your record that same day. However, if your record is at the NPRC (a physical records facility), although we do get some records there same day, most come in 2-4 days on average from that facility. So that facility delay should be added to the service you’ve selected. The day we submit your request to the facility is Day Zero. The next day is Day One, and so on. Only business days are counted, days the records facilities are open and available to process requests.