Our processing day cutoff for all requests is 10 am Eastern. Requests received before that time will be assigned to a researcher and submitted to the appropriate records facility that day. When you order our Same Day, Next Day, Three or Seven Day service, that is the time in which you are allowing us to…
What are other possible issues which may delay the retrieval of my records?
There are other issues that may make the location of your record difficult and possibly add delay to your record’s retrieval: If you had a Service/Serial Number as your military ID, rather than your Social Security Number, and did not provide it, this will sometimes delay our retrieval of your record. Social Security Numbers began…
How quickly can I get my DD214 with your Express Service?
Your records will be kept at one or more of well over 100 different government records repositories, each of which will have its own processing procedure – and processing times. The time in which the Government will provide our on-premises researchers with your “chart” will vary from facility to facility. We can obtain many records…
I purchased your Guided Service, but I still haven’t received my record from the facility. How can I check on its status?
Unlike our Express Service, where we assign a researcher and submit your request to the facility as your agent and they deliver the record to us, with our Guided Service we submit your request to the Government and THEY do all the processing. Government record facilities may take several weeks or longer to deliver you…
How can I check the status of my Express Service case?
You can log into your account 24/7 through the My Account link at the top right of this page. Once you log in, you’ll see your case’s complete list of annotations/comments detailing when we received your Request Form, when your Request Form is assigned to a researcher, the researcher’s name and location, and any reassignment…
Why should I select Touchstone for my US military document research and retrieval needs?
Touchstone opened in 2006; we’ve been in business longer than any of our competitors (check domain registrations, and the Internet Wayback Machine). In the passing years, other military record “expeditors” have come and gone while Touchstone has thrived. Touchstone completes more record requests per unit time than all of our competitors combined. We have completed…
I can’t find the answer to my question here. What should I do next?
or both efficiency and convenience, we encourage you to first use our online support resources available at our website: you can check the status of your case online by logging into your account at our website, the My Account link in the upper right hand corner, then going to your Order page where you will…
