Unlike our Express Service, where we assign a researcher and submit your request to the facility as your agent and they deliver the record to us, with our Guided Service we submit your request to the Government and THEY do all the processing. Government record facilities may take several weeks or longer to deliver you your record. Pursuant to the provisions of the Privacy Act of 1974 (Public Law 93-579), Government records repositories cannot release personal information without the prior written consent of the individual to whom those records relate. Consequently, unlike our Express Service where we act on your behalf as your agent, an employee of Touchstone cannot discuss the details of your Request with the Government records repository under our Guided Service. Therefore, after Touchstone has submitted your Request, you must undertake any follow-up or status check directly with the facility(ies) itself/themselves. If you were discharged before 1994, your record is most likely at the National Personnel Records Center, the “NPRC.” Here are NPRC’s instructions on how you can check your order’s status: “Once you have allowed sufficient time for us to receive and process your request (about 10 days), you may check the status of your request by e-mail through our NPRC Customer Service Center at https://www.archives.gov/st-louis/forms. Please provide the request number if you have one, the name, address and phone number of the requester, and the veteran’s branch of service to aid us to finding your request in our system. You will receive a return e-mail from us with a projected completion date for your request. You may also telephone the NPRC Customer Service Line (this is a long-distance call for most customers): 314-801-0800 Note: Our peak calling times are weekdays between 10:00 am CST and 3:00 pm CST. Staff is available to take your call as early as 7:00 am and as late as 5:00 pm cst. This number will allow you to hold until a technician is available to help you.”