Identity theft is when your personal information is stolen and used illegally, to open accounts in your name. According to the Federal Trade Commission, identity theft is one of the fastest growing crimes in America. We know you have questions about how, internally, we keep your information safe. After all, we’re requesting your most personal information including your Social Security number. We understand, too, that completing an online transaction requires a great deal of trust. We take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the information you provide. Touchstone uses industry-standard SSL (secure socket layer) technology to protect every interaction you have with us. For example, when we make your record available online, it is available only from our secure server for your download. Our competitors say they’ll email you your documents; we would NEVER send your information over the Internet in an unencrypted form. This is just one example of how we go the extra measure to protect your personal information. Touchstone also uses strict physical, electronic and managerial procedures to safeguard the confidentiality and security of the Personal Information you provide to us. Touchstone is certified compliant under the Payment Card Industry’s Data Security Standards, and is tested daily for security vulnerabilities by ConrolScan. We conduct background checks on all of our employees. Your personal information is stored on our servers and heavily guarded, both physically and electronically. All data is stored offsite in a secure data center. All of our facilities are built with the latest biometric security access as well as state-of-the-art surveillance and alarm systems. To further shield your information, we do not directly connect our firewall-protected servers to the internet. Several of our competitors claim that they use PayPal as their credit card processor for “your” security. While we, too, accept PayPal payments, we can also process your payment directly and securely through our own merchant account. Almost anyone can establish a PayPal account, but the standard of credit-worthiness, reputation and trust is much greater in order to establish a merchant account. Furthermore, your transactions with Touchstone are Bonded and Insured through BuySafe. BuySafe provides, also, an identity theft program as a part of your purchase – to further ease your concerns. None of our competitors offers this level of protection. Finally, Touchstone processes more military record requests per week than all of our competitors combined. We have grown through our care and concern for our clients, satisfying our clients’ needs for the security of their personal information, and the efficient, expeditious delivery of their military records.