First, you have to know which records facility will maintain your record. Your record may be held at any one or more of more than a hundred different records centers. Then, you can mail or fax your request to the correct facility, OR you can submit your request in-person to the facility’s on-site customer service window. The records facility will ALWAYS respond faster to requests which are physically submitted to it in person than to requests it receives by mail or fax. The difference in response times can be as little as days to as much as weeks, or even months. In brief, Touchstone has researchers at all of the major records repositories, nationwide, who will submit your request on your behalf in-person. We act as your agent, as if you yourself were there in-person, to request your record.