Unlike our Express Service, where we assign a researcher and submit your request to the facility as your agent and they deliver the record to us, with our Guided Service we submit your request to the Government and THEY do all the processing. Government record facilities may take several weeks or longer to deliver you…

You can log into your account 24/7 through the My Account link at the top right of this page. Once you log in, you’ll see your case’s complete list of annotations/comments detailing when we received your Request Form, when your Request Form is assigned to a researcher, the researcher’s name and location, and any reassignment…

Touchstone opened in 2006; we’ve been in business longer than any of our competitors (check domain registrations, and the Internet Wayback Machine). In the passing years, other military record “expeditors” have come and gone while Touchstone has thrived. Touchstone completes more record requests per unit time than all of our competitors combined. We have completed…

or both efficiency and convenience, we encourage you to first use our online support resources available at our website: you can check the status of your case online by logging into your account at our website, the My Account link in the upper right hand corner, then going to your Order page where you will…