DD-214 – Department of Defense Form 214 Your DD214 is perhaps the most important document you can acquire. It substantiates your military service and is used to establish your eligibility for benefits such as VA Home Loans, tuition assistance, VA medical care, employment preference, retirement, spousal benefits, additional Social Security payments, membership in veterans’ organizations,…
How can Touchstone obtain a copy of my record faster than if I were to submit to the Government directly?
First, you have to know which records facility will maintain your record. Your record may be held at any one or more of more than a hundred different records centers. Then, you can mail or fax your request to the correct facility, OR you can submit your request in-person to the facility’s on-site customer service…
How can Touchstone obtain a copy of my record faster than if I were to submit to the Government directly?
If you acquire your record independently, not as a result of our efforts, ordering it from the Government or another company AFTER having placed your order with us AND receiving it before we can deliver the record to you, we will provide you with a full refund. If, however, you order your record from the…
How does your Guarantee that “No One Can Get You Your Military Records Faster!” work?
If you acquire your record independently, not as a result of our efforts, ordering it from the Government or another company AFTER having placed your order with us AND receiving it before we can deliver the record to you, we will provide you with a full refund. If, however, you order your record from the…
What are your processing procedures/times?
Our processing day cutoff for all requests is 10 am Eastern. Requests received before that time will be assigned to a researcher and submitted to the appropriate records facility that day. When you order our Same Day, Next Day, Three or Seven Day service, that is the time in which you are allowing us to…
What are other possible issues which may delay the retrieval of my records?
There are other issues that may make the location of your record difficult and possibly add delay to your record’s retrieval: If you had a Service/Serial Number as your military ID, rather than your Social Security Number, and did not provide it, this will sometimes delay our retrieval of your record. Social Security Numbers began…
How quickly can I get my DD214 with your Express Service?
Your records will be kept at one or more of well over 100 different government records repositories, each of which will have its own processing procedure – and processing times. The time in which the Government will provide our on-premises researchers with your “chart” will vary from facility to facility. We can obtain many records…
