You can log into your account 24/7 through the My Account link at the top right of this page. Once you log in, you’ll see your case’s complete list of annotations/comments detailing when we received your Request Form, when your Request Form is assigned to a researcher, the researcher’s name and location, and any reassignment…
Why should I select Touchstone for my US military document research and retrieval needs?
Touchstone opened in 2006; we’ve been in business longer than any of our competitors (check domain registrations, and the Internet Wayback Machine). In the passing years, other military record “expeditors” have come and gone while Touchstone has thrived. Touchstone completes more record requests per unit time than all of our competitors combined. We have completed…
I can’t find the answer to my question here. What should I do next?
For both efficiency and convenience, we encourage you to first use our online support resources available at our website: you can check the status of your case online by logging into your account at our website, the My Account link in the upper right hand corner, then going to your Order page where you will…
Do active duty personnel who perish during active duty receive a DD214?
DD214s are not issued for those who perish during active duty. “A DD Form 214 will not be prepared for the following soldiers: (1) Whose active duty or FTNGD tour ends because of death or other reasons specified in AR 680-29.” Source: http://www.dd214.us/reference/r635_5.pdf Military death certificates are produced on DD Form 1300, Report of Casualty.…
My DD214 is incomplete/inaccurate. It doesn’t contain important information, and needs to be updated. What can I do?
DD214s are never altered or changed once issued. However, you can have a DD215 issued – which is used for corrections and additions to your DD214. This can usually be done by application to the National Personnel Records Center, or your Branch’s Board of Corrections. If you record supports it, the NPRC can usually do…
How can I upgrade my discharge from Less Than Honorable to Honorable?
There is no such thing as an automatic upgrade, and the process to upgrade is not an easy one. We’ve included two papers on the subject: How To Upgrade Your Discharge, and Discharge Upgrade Memo. The form to commence the process is at DD Form 293.
Why haven’t I received any email account notices, case updates, etc. from you?
The ever-growing problem of unsolicited and unwanted commercial emails has caused many web mail services (i.e. Gmail, Yahoo, Hotmail, etc.) and email applications (i.e. Outlook 2003/2007, Mozilla Thunderbird, etc.) to take measures to automatically filter bulk emails. Unfortunately, these filters end up blocking many legitimate newsletters and emails in addition to spam. Our client notices…
