For both efficiency and convenience, we encourage you to first use our online support resources available at our website: you can check the status of your case online by logging into your account at our website, the My Account link in the upper right hand corner, then going to your Order page where you will find our case notes and comments. Although we recognize that each case is unique, our website’s Support Center, Help Desk, Frequently Asked Questions and online Support Ticket System – all provide additional resources to answer the most common questions, and to allow us to investigate any particular issue more closely.

If you have a question not answered here, please open a Support Ticket from the above menu (login to your account is required). The Touchstone support team monitors new posts and are on hand to provide their expertise, and if necessary, investigate your issue more closely. They respond to most tickets within 48 hours. We add to this FAQ, too, primarily from the questions posed to us through our Support Ticket System. So, your question may help us to help other clients as well.