Touchstone specializes in acquiring DD214s, Official Military Personnel Files (OMPFs), and other vital documents for U.S. veterans implements a mission-driven, veteran-first strategy that focuses on speed, trust, clarity, and support. Here’s our strategic framework that aligns with the needs and values of the U.S. veteran community:
🎯 1. Touchstone Serves Veterans with Honor and Precision
- Touchstone is your trusted advocate—not just a document service.
- Our commitment is to military families, timely results, and confidential handling.
- Our language: mission completion, service, reliability, loyalty.
🧩 2. We Provide a Simplified, Veteran-Centric Process
- We streamline the application process:
We use plain language, mobile-friendly forms, and pre-filled VA/DoD terminology to minimize confusion. - We provide step-by-step guidance with examples for each type of form (e.g., Standard Form 180).
- We offer both a paper and digital track—not all veterans are tech-savvy or comfortable online.
⚙️ 3. Speed and Accuracy as Core Commitments
- We offer tiered service options (standard vs. expedited) while maintaining transparency about delivery times.
- We provide upfront about processing delays from federal agencies (e.g., NPRC) and provide updates regularly.
- We’ve built relationships with archives, the VA, and state veterans offices to help expedite retrieval when possible.
🧠 4. Educate and Empower Veterans
- We maintain a knowledge base and blog that explains:
- What a DD214 is and why it matters
- The difference between OMPFs and medical records
- How records impact VA claims, burial benefits, education, etc.
- Our FAQ provides information about lost, burned, or incomplete records—especially post-St. Louis fire issues.
🤝 5. Personalized Support and Customer Service
- We offer live support via phone, email, and chat with U.S.-based reps trained in veteran needs.
- We employ veterans or military family members as staff to build trust and relatability.
- We follow up post-delivery to ensure documents were received and answer follow-up questions (e.g., “Now that I have my DD214, how do I apply for VA healthcare?”).
🔐 6. Security and Privacy Protection
- We use bank-grade encryption and secure portals for uploading and delivering documents.
- We clearly explain our privacy policy and never sell or share veteran data with third parties.
📣 7. Partnerships and Outreach
- We’ve built partnerships with:
- VSO organizations (like DAV, VFW, and AMVETS)
- Funeral homes
- Elder care facilities
- Military transition programs (TAP)
- We attend veteran job fairs, expos, and base separation events.
We believe in constant improvement and welcome your comments and suggestions..
