Touchstone specializes in acquiring DD214s, Official Military Personnel Files (OMPFs), and other vital documents for U.S. veterans implements a mission-driven, veteran-first strategy that focuses on speed, trust, clarity, and support. Here’s our strategic framework that aligns with the needs and values of the U.S. veteran community:

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🎯 1. Touchstone Serves Veterans with Honor and Precision

• Touchstone is your trusted advocate—not just a document service.
• Our commitment is to military families, timely results, and confidential handling.
• Our language: mission completion, service, reliability, loyalty.

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🧩 2. We Provide a Simplified, Veteran-Centric Process

• We streamline the application process:
  We use plain language, mobile-friendly forms, and pre-filled VA/DoD terminology to minimize confusion.
• We provide step-by-step guidance with examples for each type of form (e.g., Standard Form 180).
• We offer both a paper and digital track—not all veterans are tech-savvy or comfortable online.

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⚙️ 3. Speed and Accuracy as Core Commitments

• We offer tiered service options (standard vs. expedited) while maintaining transparency about delivery times.
• We provide upfront about processing delays from federal agencies (e.g., NPRC) and provide updates regularly.
• We’ve built relationships with archives, the VA, and state veterans offices to help expedite retrieval when possible.

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🧠 4. Educate and Empower Veterans

• We maintain a knowledge base and blog that explains:
  • What a DD214 is and why it matters
  • The difference between OMPFs and medical records
  • How records impact VA claims, burial benefits, education, etc.
• Our FAQ provides information about lost, burned, or incomplete records—especially post-St. Louis fire issues.

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🤝 5. Personalized Support and Customer Service

• We offer live support via phone, email, and chat with U.S.-based reps trained in veteran needs.
• We employ veterans or military family members as staff to build trust and relatability.
• We follow up post-delivery to ensure documents were received and answer follow-up questions (e.g., “Now that I have my DD214, how do I apply for VA healthcare?”).

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🔐 6. Security and Privacy Protection

• We use bank-grade encryption and secure portals for uploading and delivering documents.
• We clearly explain our privacy policy and never sell or share veteran data with third parties.

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📣 7. Partnerships and Outreach

• We’ve built partnerships with:
  • VSO organizations (like DAV, VFW, and AMVETS)
  • Funeral homes
  • Elder care facilities
  • Military transition programs (TAP)
• We attend veteran job fairs, expos, and base separation events.

We believe in constant improvement and welcome your comments and suggestions..